Front Office Manager/AGM

Overview We are seeking a dynamic and energetic Front Office Manager/Assistant General Manager (AGM) to lead our front desk operations and elevate guest experiences. This pivotal role combines hospitality management expertise with exceptional customer service skills, ensuring smooth day-to-day operations at the front of the house. As a key leader, you will oversee guest relations, manage front desk staff, and uphold the highest standards of hospitality to create memorable stays for our guests. If you thrive in a fast-paced environment and possess a passion for delivering outstanding service, this is your opportunity to shine in a vibrant resort or hotel setting. Responsibilities • Lead and supervise front desk team members to deliver seamless check-in and check-out experiences • Oversee guest services, ensuring all guest needs are met promptly and professionally • Manage multi-line phone systems, handle reservations, inquiries, and guest requests with excellent phone etiquette • Conduct night audits to reconcile daily financial transactions and ensure accuracy of reports • Maintain strong guest relations by addressing concerns proactively and ensuring guest satisfaction • Coordinate with housekeeping, maintenance, and other departments to ensure operational efficiency • Monitor front desk operations, implement process improvements, and uphold hotel standards of hospitality management Requirements • Proven experience in hotel management or hospitality management roles, preferably within resorts or similar environments • Strong knowledge of front desk operations, guest services, and hotel management systems • Multilingual abilities are highly desirable; bilingual skills are a plus for effective communication with diverse guests • Exceptional customer service skills with a focus on guest relations and hospitality excellence • Experience with night audit procedures and multi-line phone systems is preferred • Excellent communication skills, including phone etiquette and professional demeanor • Ability to manage multiple priorities efficiently in a fast-paced setting • Previous hotel experience with a focus on guest services and hospitality management is essential Join us to lead our front office team with enthusiasm and professionalism! Bring your hospitality expertise to create memorable experiences for every guest while advancing your career in a lively, rewarding environment. Pay: $38,000.00 - $42,000.00 per year Benefits: • Employee discount • Free parking • Paid time off Work Location: In person