Senior Service Designer with Security Clearance

Overview Design. Disrupt. Repeat. Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We're passionate about creating solutions that are impactful, practical, and scalable while meeting our clients' ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product , human-centered design makes for an excellent one. Contributions Contributions As a Service D esigner , you will be responsible for guiding government clients through our Design Intelligence framework , incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities . You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution. Responsibilities Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives Conduct workshops and interviews to frame pain points and opportunities ; define problem statements and validate hypothesis S ynthesize research and data to communicate insights and make recommendations that will shape mission/program strategy , service and workflow innovations , and a compelling future experience vision Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and proce