Head of OPS NAM - Chief of Staff

Why This Role Matters As Chief of Staff, North America Operations, you will serve as a trusted strategic partner to the Head of Operations and act as a force multiplier across our manufacturing footprint. This high-impact leadership role is designed for a hands-on, execution-oriented professional who thrives at the intersection of strategy, operations, data, and people. You will help translate vision into execution, elevate operational performance, and build consistency across plants-while reinforcing a culture of safety, accountability, and continuous improvement. Your Impact • Act as second-in-command to the Head of Operations and backfill Plant Managers as needed • Drive financial and operational KPIs across North America • Leverage AI, analytics, dashboards, and visual tools to enable insight-driven decisions • Lead Operational Excellence initiatives using Lean, Engineering, and Project Management methodologies • Translate ambiguous challenges into actionable solutions • Support budgeting, monthly performance reviews, and variance mitigation • Coordinate strategic initiatives including mergers and acquisitions • Influence cross-functional teams to share best practices and drive sustainable improvements • Champion change management and culture-building aligned to a 100% Safe Everywhere mindset • Represent RHI Magnesita North America at internal and external forums What You Bring • University degree in Engineering, Operations Management, or related field • 3+ years of experience in a manufacturing or industrial environment • Strong analytical, systems-thinking, and problem-solving skills • Demonstrated ability to influence leaders and teams without direct authority • Solid financial acumen, including budgets, capex, and operational cost drivers