Lead Quality Engineer, Design Services

We are seeking a hands-on Lead Quality Engineer (FTE) to drive the testing strategy, automation framework maintenance, and quality delivery for our high-impact Clienteling application. The ideal candidate will blend deep functional and technical expertise in mobile and API automation with proven leadership skills to guide a high-performing QE team. This position is fully remote This role is an Individual Contributor A day in the life of a Lead Quality Engineer, Design Services... Define, own, and drive the overarching test strategy and planning for complex projects and product areas, ensuring alignment with iterative delivery Mentor and guide junior and mid-level engineers, fostering their technical growth, providing constructive feedback, and promoting a collaborative team environment Partner with engineering and product managers to define test strategy, understand requirements, define clear acceptance criteria, and champion building quality into the development process Architect, design, and oversee the implementation of scalable and maintainable test automation frameworks Champion and establish quality engineering best practices, standards, and metrics within the team and across projects Lead end-to-end testing efforts for strategic programs, potentially involving multiple agile teams and complex integrations Drive the analysis of quality data to identify areas for improvement and implement corrective actions Collaborate with other teams to deliver highly cross-functional and complex work, ensuring quality across all touchpoints Stay abreast of new testing tools, technologies, and methodologies, and advocate for their adoption where beneficial to enhance the team’s ability to deliver high-quality software iteratively What You'll Bring To The Table... Define, own, and drive the overarching test strategy and planning for complex projects and product areas, ensuring alignment with iterative delivery Mentor and guide junior and mid-level engineers, fostering their technical growth, providing constructive feedback, and promoting a collaborative team environment Partner with engineering and product managers to define test strategy, understand requirements, define clear acceptance criteria, and champion building quality into the development process Architect, design, and oversee the implementation of scalable and maintainable test automation frameworks Champion and establish quality engineering best practices, standards, and metrics within the team and across projects Lead end-to-end testing efforts for strategic programs, potentially involving multiple agile teams and complex integrations Drive the analysis of quality data to identify areas for improvement and implement corrective actions Collaborate with other teams to deliver highly cross-functional and complex work, ensuring quality across all touchpoints Stay abreast of new testing tools, technologies, and methodologies, and advocate for their adoption where beneficial to enhance the team’s ability to deliver high-quality software iteratively We'd love to hear from you if you have: Bachelor's degree in Computer Science, Engineering, or a related field preferred 7+ years of progressive experience in quality engineering Proven experience leading quality efforts for significant, cross-functional projects and mentoring teams Extensive experience with test automation strategy and framework development Prior experience testing Retail, POS, or Clienteling/CRM mobile applications Strong understanding of iOS app deployment processes (TestFlight, App Store Connect) Excellent communication skills with the ability to translate technical risks into business impact